Returns & Exchanges
At Botanique Paris, we want you to be completely satisfied with your luxury skincare experience. If a product does not meet your expectations, you may return it in its original, unopened condition within 30 days of delivery.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for your return.
Prepare the Package
Carefully place the unused items in their original packaging to ensure they are protected during transit back to our atelier.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing